Order ETA - All about order processing and shipping time frames

<div id="isPasted" style="text-align: center;">Every single piece of art we make is fully customized and handmade! Whether you chose a digital product or a physical canvas, it&apos;s still hand made! So please give us time to process your order.</div><div><br></div><div style="text-align: center;"><strong><span style="font-size: 16px;">DOMESTIC</span></strong></div><div style="text-align: center;"><strong>Processing times:&#xA0;</strong></div><div style="text-align: center;"><div style="text-align: center;"><strong>Digital Art:</strong> 5-7 Business Days from date of order via Email&#xA0;</div><div style="text-align: center;"><span style="font-size: 11px;">* Revisions will delay the delivery timeframe of the final image</span></div><div style="text-align: center;"><strong>Canvas Art:</strong> US Orders: 5-7 business Days AFTER image approval.</div><strong>Metal Cards:</strong> 5-7 business days AFTER image approval</div><p style="text-align: center;"><span style="font-size: 14px;"><strong>Acrylic Art:</strong> 7-10 business days AFTER image approval</span></p><div style="text-align: center;"><br></div><div style="text-align: center;"><strong><span style="font-size: 16px;">&#xA0;INTERNATIONAL</span></strong></div><div id="isPasted" style="text-align: center;"><strong>Processing times:&#xA0;</strong></div><div style="text-align: center;"><strong>Digital Art:</strong> 5-7 Business Days from date of order via Email&#xA0;</div><div><div style="text-align: center;"><span style="font-size: 11px;">* Revisions will delay the delivery timeframe of the final image</span></div><div style="text-align: center;"><strong>Canvas Art:</strong> 5-7 &#xA0;business days after image approval</div></div><div style="text-align: center;"><strong>Metal Cards:</strong> 5-7 business days AFTER image approval</div><p style="text-align: center;"><strong id="isPasted"><span style="font-size: 14px;">Acrylic Art:</span></strong><span style="font-size: 14px;">&#xA0;7-10 business days AFTER image approval</span></p><div style="text-align: center;"><span style="font-size: 12px;"><strong>* BUNDLE ORDERS: All products included in your bundle will ship out together in one package.</strong></span></div><div style="text-align: center;"><br></div><div style="text-align: center;"><strong>*PLEASE NOTE: Shipping transit time frame can vary by carrier, on average it can take 5-10 working days (Domestic) and 10-14 business days (International) for delivery. Shipping may be impacted by carrier delays.</strong></div><p id="isPasted"><strong><span style="color: rgb(184, 49, 47);">ATTENTION: 24 HOURS TO APPROVE ARTWORK. It will take us 1-4 days to create your digital artwork. Once complete, we will email you the artwork.</span></strong> You will have the option to request changes or you can APPROVE right away. ANY CHANGE REQUESTS HAVE TO BE MADE WITHIN 24 HOURS otherwise your order will be auto approved by our system.</p><p>PS: Requesting changes does put your art in the back of the line, so fulfillment does take longer.</p><div style="text-align: center;"><span style="color: rgb(184, 49, 47);"><strong><br></strong></span></div><div><div style="text-align: center;"><span style="color: rgb(184, 49, 47);"><strong>* If there are revision requests or order issues (missing order details, missing payment for additional characters, missing photos, etc) it will delay the total processing time and we can no longer guarantee delivery within the processing time frames.&#xA0;</strong></span></div></div><div style="text-align: center;"><br></div><div style="text-align: center;"><br></div><div style="text-align: center;"><br></div><div style="text-align: center;">&#xA0;</div><p style="text-align: center;"><strong>COMMON DELAYS:</strong></p><p style="box-sizing: border-box; margin: 0px 0px 15px; font-style: normal; line-height: 1.6em; color: rgb(0, 0, 0); font-family: sans-serif; font-size: 16px; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: center; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(250, 250, 250); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="font-size: 14px;">During Holiday times such as Valentine&apos;s, Mother&apos;s Day, Father&apos;s Day, Black Friday, Cyber Monday, Christmas, etc there may be slightly delayed shipments. If we have address issues, we always reach out to customers for confirmation. Thus, in rare circumstances, it may take a few days longer.</span></p>

Shipping Time Frame

<p style="text-align: center;"><strong>Shipping Insurance</strong></p><p id="isPasted">We know how precious your custom artwork is to you, and we want to make sure it arrives safely at your doorstep. That&apos;s why we offer shipping insurance as an additional option for a small cost ranging from <strong>$3.99 to $7.99</strong>. It&apos;s like having a superhero cape for your artwork, protecting it from any unexpected mishaps on its journey to you!</p><p><br></p><p>So what does our shipping insurance cover? Well, it&apos;s got your back in case your package goes on a little adventure and gets lost in transit due to carrier delays.&#xA0;</p><p>We consider it lost in transit if there&apos;s no tracking update on our website for 12 business days. We&apos;ll also come to the rescue if your order shows as delivered but you didn&apos;t receive it, and it&apos;s the carrier&apos;s fault, like delivering it to the wrong address.&#xA0;</p><p>And of course, we&apos;ll be there to save the day if your artwork arrives with any damages due to shipping handling.</p><p><br></p><p>With our shipping insurance, you can have peace of mind knowing that your artwork is protected every step of the way. It&apos;s like having a bodyguard for your masterpiece, ensuring it arrives safe and sound, ready to be proudly displayed in your home!</p>

Protect Your Masterpiece on Its Journey!

<p>Yes, we ship to the UK &amp; EU. To get your order to you, we&apos;ve partnered with Passport Shipping and they will be the Seller for all orders to the UK for orders under &#xA3;135 and orders to the EU for orders &#x20AC;150 and Under.</p>

Do you ship orders to the UK & EU? If so, how will orders be shipped?

<p id="isPasted">We know how important it is for you to keep tabs on your precious order. That&apos;s why we update tracking information as soon as the label is printed, and you can easily check it through our <a href="https://poke-pet-shop-71whlwnm6tq.gorgias.help/en-US/ssp/login">order status</a> page. Plus, for your convenience, we send a tracking confirmation email once it&apos;s updated. But hey, if you see that dreaded &quot;shipping label is created&quot; with no updates, don&apos;t panic! Just give it 7-10 business days, and we&apos;ll have that tracking info dancing with excitement.</p><p><br></p><p><strong>Lost package?&#xA0;</strong></p><p>We&apos;ve got your back! If your product hasn&apos;t arrived within the estimated time, shoot us an email at <a data-fr-linked="true" href="mailto:info@pokepetshop.com">info@pokepetshop.com</a>, and we&apos;ll hop right into action to resolve the matter. And if your tracking shows &quot;delivered,&quot; but your package is nowhere to be found, don&apos;t hesitate to reach out to us immediately. We&apos;ll be your trusty sidekick in solving the mystery!</p><p><br></p><p>Oh, and our international customers, listen up! When your product arrives at your destination country, <strong>please note that customs duties/taxes/VAT are your responsibility</strong>. And while we wish we could make customs clearance a breeze, sometimes orders get held up in Customs. Unfortunately, that&apos;s out of our hands and up to each country&apos;s government to sort out.</p><p><br></p><p>One thing to keep in mind &#x2013; we don&apos;t offer refunds for products in transit, but once you receive them, or even before we ship them, we&apos;ll be more than happy to work with you. After all, your satisfaction is our top priority!</p><p><br></p><p><span style="color: rgb(184, 49, 47);">Now, let&apos;s talk about our metal cards and acrylic. They may be stunning, but they&apos;re also delicate darlings. Minor scratches are common, and we don&apos;t consider them as defects. So, just a heads-up to avoid any heartaches!</span></p><p><br></p><p>We&apos;re here to make your shopping experience a breeze, and we&apos;re always just an email away at <a data-fr-linked="true" href="mailto:info@pokepetshop.com">info@pokepetshop.com</a>. Let&apos;s tackle those tracking hiccups together and get your goodies to you in tip-top shape!</p>

Tracking Issues? Fear Not, We Got You Covered!

All about manufacturer defects and shipping damages

<p id="isPasted">What a Bummer! But Don&apos;t Worry, We&apos;ll Make It Right!</p><p><br></p><p>At Poke-Pet, we take great care in ensuring that your printed product arrives in perfect condition. However, in the rare event that you receive damaged goods or encounter a manufacturing fault, we&apos;ve got your back! Just reach out to us immediately at&#xA0;<a data-fr-linked="true" href="mailto:info@pokepetshop.com">info@pokepetshop.com</a> and we&apos;ll jump into action to personally assist you and resolve the issue as swiftly as possible.&#xA0;<br><br><strong>What we need from you:&#xA0;</strong></p><p><span id="isPasted" style="color: rgb(52, 53, 65); font-family: S&#xF6;hne, ui-sans-serif, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, sans-serif, &quot;Helvetica Neue&quot;, Arial, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Just snap a couple of pictures of the damaged product and packaging along with the label so we can share it with our service provider.</span><span style="color: rgb(184, 49, 47); background-color: transparent;">&#xA0;</span></p><p><br></p><p>We understand that accidents happen, but we&apos;re here to make sure you&apos;re completely satisfied with your purchase. Our friendly customer service team is ready to go above and beyond to make things right for you. So don&apos;t hesitate to contact us if you encounter any hiccups along the way. We&apos;re committed to ensuring your Poke-Pet experience is nothing short of amazing!</p><p>Remember, your satisfaction is our top priority. So if you encounter any bumps in the road, just give us a holler and we&apos;ll be there to fix it with a smile!</p><p id="isPasted"><strong><span style="color: rgb(184, 49, 47);">ATTENTION: 24 HOURS TO APPROVE ARTWORK. It will take us 1-4 days to create your digital artwork. Once complete, we will email you the artwork.</span></strong> You will have the option to request changes or you can APPROVE right away. ANY CHANGE REQUESTS HAVE TO BE MADE WITHIN 24 HOURS otherwise your order will be auto approved by our system.</p><p>PS: Requesting changes does put your art in the back of the line, so fulfillment does take longer.</p><p id="isPasted"><strong>Metal Cards and Acrylic:</strong></p><p>For MANUFACTURERS DEFECTS we must be notified within 7 days of order delivery.&#xA0;</p><p><span style="color: rgb(184, 49, 47);">* Please note acrylic and metal are extremely fragile and minor scratches are very common, due to this, we DO NOT consider minor scratches defects.</span></p>

I received my product damaged or defective

Call us if you need further assistance! 
Monday - Friday 10:30 AM - 05:00 PM EST

Shipping & Delivery

Shipping Time Frame

Protect Your Masterpiece on Its Journey!

Do you ship orders to the UK & EU? If so, how will orders be shipped?

Tracking Issues? Fear Not, We Got You Covered!

I received my product damaged or defective