Once you&apos;ve placed your order, we&apos;re unable to accept any cancellation/refund requests after 12 hours. Why? Because we get straight to work on your custom card as soon as your order is placed. Our artists put in their time and effort to ensure that every detail is perfect, and we want to make sure your card is made with the utmost care and attention.At Poke-Pet, we take immense pride in hand-making and hand-drawing every single order with meticulous care. Our talented artists pour their heart and soul into creating the perfect masterpiece just for you. Since everything is customized, we&apos;re unable to accept cancellation requests. But hey, no worries, because we&apos;ve got some other options up our sleeves! So, before you hit that &quot;Order Now&quot; button, please double-check all the details, including the image of your pet and the customization options you&apos;ve chosen. Make sure it&apos;s exactly what you want, as we won&apos;t be able to process any cancellations after the 12-hour window. But hey, don&apos;t worry! We&apos;re confident that you&apos;ll be thrilled with the final result of your Poke-Pet card. Our team is dedicated to creating a one-of-a-kind piece of art that will bring a smile to your face and be cherished by you and your pet for years to come. If you have any questions or concerns about your order, feel free to reach out to our friendly customer support team. We&apos;re here to ensure that your Poke-Pet experience is nothing short of fantastic. Thank you for choosing us to create a special keepsake for your furry friends and family!

I want to Cancel my order

At Poke-Pet, we pride ourselves on creating custom, one-of-a-kind products that are tailored to your unique pet. Our team of skilled artists put their heart and soul into hand-making and hand-drawing each order with meticulous care. However, due to the highly personalized nature of our products, we are unable to accept returns or cancellations once an order has been placed. But fear not! We are committed to ensuring your utmost satisfaction with your Poke-Pet experience. If you have any concerns or questions about your order, our friendly customer service team is always here to help. We&apos;ll do everything we can to make sure your product meets your expectations and leaves you and your pet thrilled! If you&apos;re not completely satisfied with your illustration, we&apos;re happy to offer product revisions to make sure it meets your expectations. We want you to be over the moon with your purchase! And if, by any chance, your merchandise products arrive damaged or broken, fret not! We&apos;ll swiftly organize a replacement product to be sent to you with accelerated shipping. Just snap a quick picture of the damaged product so we can share it with our service provider. We&apos;re committed to ensuring your utmost satisfaction and happiness with your Poke-Pet experience. If you have any questions or concerns, don&apos;t hesitate to reach out to us. We&apos;re here to make things right and keep that smile on your face!

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