Return PolicyUpdated a year ago

At Poke-Pet, we pride ourselves on creating custom, one-of-a-kind products that are tailored to your unique pet. Our team of skilled artists put their heart and soul into hand-making and hand-drawing each order with meticulous care. However, due to the highly personalized nature of our products, we are unable to accept returns or cancellations once an order has been placed.

But fear not! We are committed to ensuring your utmost satisfaction with your Poke-Pet experience. If you have any concerns or questions about your order, our friendly customer service team is always here to help. We'll do everything we can to make sure your product meets your expectations and leaves you and your pet thrilled!

If you're not completely satisfied with your illustration, we're happy to offer product revisions to make sure it meets your expectations. We want you to be over the moon with your purchase!

And if, by any chance, your merchandise products arrive damaged or broken, fret not! We'll swiftly organize a replacement product to be sent to you with accelerated shipping. Just snap a quick picture of the damaged product so we can share it with our service provider.

We're committed to ensuring your utmost satisfaction and happiness with your Poke-Pet experience. If you have any questions or concerns, don't hesitate to reach out to us. We're here to make things right and keep that smile on your face!